Privacy support


1_03

  • We provide support only for users who has active support subscription, more information
  • Forum has been created to help our customers prepare fully working website based on our templates. We are offering complex support system that will allow you to configure templates so they will look same as on the demo
  • Our forums are free to use. And they will remain free. All you have to do is buy one of our products
  • Whole forum content is in english. Please, do not use any other languages

1_06

  • Answers about configuration of our products. Various advanced ways of using featured functions attached to our products
  • Answers regarding known errors. You can also report errors that you have discovered
  • Informations about our newest updates and essential tips about updating our software

1_08

  • tips about personal modifications of the websites based on our products
  • customisations are done at the user’s own ability. Unfortunately we cannot support these as we simply don’t have enough time. If you’re stuck, we recommend you to hire a freelancer.
  • informations regarding instalation and configuration of products or scripts that aren`t made by Wonser Team

We are aiming on flwaless support system and as short as possible respond time to topics you`ve made. Therefore please read fallowing steps before you ask us for help:

  • Always check if there is an answer for question you are about to ask in documentation attached to template
  • Use search engine. There is high possibility that one of our customers have already made similar topic to one that you are about to post.
  • If there is no response to question you`ve made, please create a new topic. In order to fully understand the problem that you have encountered write down fallowing informations:
    1. if the error concerns functioning of the template, attach link to working website that is based on our template
    2. add informations about version of the template and WordPress that are installed on your server
    3. if the error occurs only on a specific web browser or device
    4. to report add informations descirbing your problem or details regarding error that you have observed. The more specific you are the faster we will be able to solve your problem
    5. if it`s possible we highly recommend to add screenshoots reffering to your problem
    6. after posting new topic, please wait patiently for our response. We will do whatever it takes to answer it as quick as it`s possible. Multiple reports of the same error won`t speed up our repsonse time
    7. we are responding to our customers questions in fallowing days: from Monday to Friday 8:00am-6:00pm (GMT +1) – we are located in Europe. In most cases response time is not longer than 12 hours.


On our support forum each ticket has one of the status

  1. New Issue (red icon) – A new ticket has not yet been examined by the team Wonster.
  2. Not resolved (gray icon) – Application which is under analyzing. Wonster team is committed to respond to every ticket that contains an error.
  3. Resloved (green icon) – Ticket regarded as resolved and closed.
  4. If after response suggesting the solution to the ticket, the person reporting the error does not respond in any way within 3 days Wonster team reserves the right to close the ticket.

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