1. General info & Installation
1.1 Requirements For Theme
To use this Theme, you must be running WordPress 4.0 or higher, PHP5 or higher, and MySQL 5 or higher. Below theres a list of items you should ensure your host can comply with:
- Check if your web host meet the requirements to run WordPress.
- Always take minute or two to update your WordPress. You can download latest version from the official website: http://wordpress.org
- Always use complicated passwords to your FTP account, data bases and administration panel. It will improve security of your data.
1.2 Support forum
All of our product have free support center that you can access anytime needed. For this reason, we created dedicated forums at which you can ask us some questions.
- Forum has been created to help our customers prepare fully working website based on our templates. We are offering complex support system that will allow you to configure templates so they will look same as on the demo
- Our forums are free to use. And they will remain free. All you have to do is buy one of our products
- Whole forum content is in English. Please, do not use any other languages
On the forum you will find:
- Answers about configuration of our products. Various advanced ways of using featured functions attached to our products
- Answers regarding known errors. You can also report errors that you have discovered
- Informations about our newest updates and essential tips about updating our software
On the forum you won’t find:
- tips about personal modifications of the websites based on our products
- customisations are done at the user’s own ability. Unfortunately we cannot support these as we simply don’t have enough time. If you’re stuck, we recommend you to hire a freelancer.
- information regarding installation and configuration of products or scripts that aren`t made by Wonster Team
In no event we will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of wonster.co. We have no control over the nature, content and availability of those sites.
The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, wonster.co takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website is using cookie files in order to simplify usage of it and for statistical purposes (Google Analytics). If you are not blocking those files, you agree to use them and save it the device memory.
To access forum do the following steps:
- Click here: http://support.wonster.co/login-page/ to create new user account. To finish whole registration process you will need „item purchase code” that you can download through your Envato user in section „download”
- You need to enter your Themeforest Purchase Code, e-mail and a password. Your forum username will be the same username that purchased the theme on Themeforest. If you don’t know where to find your purchase code, please check this link:
- You need to fully register your account to be able to use our support section. Enter data you used while registering. You can find login page under: http://support.wonster.co/login-page/
If you have any problems with registration or login in, please contact us via e-mail: firstname.lastname@example.org
Before you make new topic
We are aiming on flawless support system and as short as possible respond time to topics you`ve made. Therefore please read fallowing steps before you ask us for help:
- Always check if there is an answer for question you are about to ask in documentation attached to template
- Use search engine. There is high possibility that one of our customers have already made similar topic to one that you are about to post.
- If there is no response to question you`ve made, please create a new topic. In order to fully understand the problem that you have encountered write down fallowing information:
- If the error concerns functioning of the template, attach link to working website that is based on our template
- Add information about version of the template and WordPress that are installed on your server
- If the error occurs only on a specific web browser or device
- To report add information describing your problem or details regarding error that you have observed. The more specific you are the faster we will be able to solve your problem
- If it`s possible we highly recommend to add screenshots referring to your problem
- After posting new topic, please wait patiently for our response. We will do whatever it takes to answer it as quick as it`s possible. Multiple reports of the same error won`t speed up our response time
- We are responding to our customers questions in fallowing days: from Monday to Friday 8:00am-6:00pm (GMT +1) – we are located in Europe. In most cases response time is no longer than 12 hours.
Most of our forum users are helpful, kind and patient. We are grateful for this, it means a lot to us. Inappropriate content or not related to themes will be deleted. If you keep posting this type of topics, you might be permanently banned from our services without any possibility to recreate your account. Act wisely, we are here for you.
1.3 Package from Themeforest
How to download theme